Privacy Policy
Last updated: 3 April 2026
1. Introduction
This Privacy Policy explains how PT Abhinawa Sumberdaya Asia, operating the NawaCloud service, collects, uses, stores, and protects personal information when customers, website visitors, or account holders access our website, portal, support channels, and managed cloud hosting services.
2. Information We Collect
We may collect account details such as name, email address, phone number, company information, billing data, communication records, support requests, service usage metadata, and security-related logs. We may also process technical information such as browser data, IP addresses, device identifiers, cookie data, and operational telemetry needed to maintain service quality and account security.
3. How We Use Information
We use personal information to provide access to our services, authenticate users, process orders, manage subscriptions, support customers, improve service performance, maintain platform security, investigate abuse, comply with legal obligations, and communicate important operational or contractual notices.
4. Legal Basis and Service Delivery
Where applicable, we process information because it is necessary to perform our contract with customers, to pursue legitimate business interests such as fraud prevention and service reliability, to comply with legal obligations, or because a user has provided consent for a specific purpose.
5. Cookies and Analytics
We may use cookies or similar technologies to remember sessions, improve login continuity, understand site performance, and maintain security. Users can manage certain cookie settings through their browser, although disabling required cookies may affect service functionality.
6. Sharing of Information
We do not sell personal information. We may share limited data with payment processors, infrastructure vendors, analytics or email tools, professional advisers, law enforcement, or regulators when reasonably necessary for service delivery, legal compliance, fraud prevention, dispute handling, or security response.
7. Data Retention
We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, enforce agreements, or maintain security and financial records. Retention periods may vary depending on account status, billing history, and operational requirements.
8. Security Measures
We apply administrative, technical, and organizational safeguards intended to protect customer data, account access, and service integrity. No digital transmission or storage method can be guaranteed as completely secure, but we work to reduce risk through access controls, monitoring, and operational safeguards.
9. Customer Responsibilities
Customers remain responsible for the content, applications, and end-user data they place within their environments, including compliance with applicable privacy laws, lawful data handling, credential security, and backup practices where relevant.
10. International Data Handling
Depending on the tools or providers used to operate NawaCloud, some information may be processed in jurisdictions outside a user's local country. When that occurs, we take commercially reasonable steps to ensure an appropriate level of protection.
11. User Rights
Subject to applicable law, users may request access to personal data, correction of inaccurate information, deletion where legally possible, restriction of certain processing, or information about how their data is handled. Requests may be declined where retention is required by law or necessary for fraud prevention, billing, or active dispute resolution.
12. Policy Changes
We may update this Privacy Policy from time to time. Material updates may be posted on the website, reflected in the updated date, or communicated through the service when appropriate.
13. Contact
For privacy-related requests, please contact PT Abhinawa Sumberdaya Asia through the official NawaCloud support channel listed on the website or portal.